Privacy Policy

Signature Party Event Rentals

Privacy Policy

Last Updated: July 29, 2026

Signature Party Event Rentals respects and is committed to protecting your privacy. We take privacy seriously, and this Privacy Policy explains how, when, and why we gather information about customers and visitors to our Sites, and what we do with that information.

This Privacy Policy (“Privacy Policy”) applies to the website located at https://www.townandcountry.com/, and any other websites or applications associated with Signature Party Event Rentals’ brands or products that direct the viewer or user to this Privacy Policy (collectively, the “Sites”).

In this Privacy Policy, the terms “Signature Party,” “we,” and “us” refer to Signature Party Event Rentals and its subsidiaries and affiliated companies, as applicable. The term “your device” refers to any computer, tablet, smartphone, or other device you use to access the Sites.

The Sites may contain links to websites or services owned and operated by other companies. This Privacy Policy does not apply to websites, applications, platforms, or services that are owned or operated by third parties.

You acknowledge this Privacy Policy when you access or use any Site, request a quote, communicate with us through the Sites, or agree to receive email or other communications from us. Your choices regarding certain cookies and non-essential tracking technologies may be managed separately through our cookie banner, cookie preference center, browser settings, opt-out links, and any other privacy choice tools we make available. Your use of the Sites does not constitute consent to non-essential cookies where such consent is required by applicable law.

This Privacy Policy went into effect on the date noted above. We reserve the right to review and update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by applicable law, which may include posting a notice on the Sites before the change takes effect. If you use a Site after the updated Privacy Policy becomes effective, you will be deemed to have accepted the amended Privacy Policy to the extent permitted by applicable law.

SECURITY
We have taken precautions designed to help make shopping and requesting quotes through Signature Party Event Rentals safe and secure. We use commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. For example, we use SSL/TLS or similar encryption where appropriate to help protect information submitted through the Sites, including quote and payment information.

No website, email transmission, or electronic storage system is completely secure. You should use care when deciding what information to send to us by email or through the Internet.

IP ADDRESS
To help ensure a smooth shopping and quote experience, our systems may log the Internet Protocol (IP) address of each user. An IP address is a number that is automatically assigned to your device when you browse the Internet. Depending on your Internet Service Provider and connection type, this number may change each time you log on.

Information from IP addresses may be used for system administration, live help, troubleshooting, security, fraud prevention, debugging, examining traffic trends, measuring response rates to promotional offers, analytics, advertising attribution, and improving the Sites. We may also use IP address information, alone or with other information, to help identify companies or business contacts that visit the Sites, as described in the “Use of Cookies, Tracking Technologies, Analytics, Advertising, and Visitor Identification” section below. IP address information, online identifiers, and similar information may be considered Personal Information under certain laws.

QUOTE INFORMATION
If you request a quote through Signature Party Event Rentals, we may ask you for your name, e-mail address, delivery or shipping address, telephone number, event information, products or services requested, quote details, and payment or credit card information. We use this information to process, fulfill, and manage your quote or order, to notify you of quote or order status, to provide customer service, to maintain business records, and for other purposes described in this Privacy Policy.

We may use telephone numbers and e-mail addresses to contact you regarding your quote, order, rental, delivery, pickup, or product or service experience. Where permitted by applicable law and subject to your available choices, we may also use your contact information, business contact information, or information generated through visitor-identification technologies to send marketing communications, conduct sales outreach, or provide information about products or services that may be of interest to you.

INFORMATION PROVIDED WHEN YOU CONTACT US
We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question, comment, or request for information: quote number, name, email address, phone number, billing or delivery address, event information, and any other information you choose to provide.

EMAIL CONTACT
When you enter your email address while requesting a quote, we may use the email address for follow-up emails regarding the quote, including emails containing a quote confirmation, invoice, delivery or tracking information, or follow-up communications about your quote, order, rental, or product experience.

If you sign up for our email newsletters or marketing content, or if we otherwise send you marketing communications where permitted by applicable law, we may send you emails containing product updates, store photos, event inspiration, current deals, and other content. We may also use business contact information and information generated through website visitor-identification technologies for sales outreach and marketing communications where permitted by law. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the applicable email or by contacting us using the information in the “Contacting Us” section below.

Our email contact lists are stored under our account on the MailChimp email marketing platform, and we may use other service providers to send, collect, manage, and analyze emails and marketing communications. We may disclose your email address and related information to these service providers as needed for them to provide services to us. We do not authorize these service providers to use your information for their own independent marketing purposes unless disclosed to you or permitted by applicable law.

USE OF COOKIES, TRACKING TECHNOLOGIES, ANALYTICS, ADVERTISING, AND VISITOR IDENTIFICATION
Signature Party Event Rentals uses cookies and similar technologies to operate the Sites, support quote/cart/checkout functionality, remember preferences, improve site navigation, personalize content, conduct analytics, measure advertising and marketing performance, support visitor identification and identity resolution, and help us understand and improve the Sites.

A cookie is a feature of your Internet browser. Cookies are small files that your browser places on your device and that may assign a unique identification code to your device. Similar technologies include pixels, tags, web beacons, scripts, local storage, device identifiers, browser signals, and other technologies that collect or store information about your device or website activity.

Some cookies and similar technologies are necessary for the Sites to function properly, including allowing you to add items to your quote, maintain quote/cart functionality, use account features, and support security. Other cookies and similar technologies may be used for analytics, advertising, marketing, attribution, visitor identification, identity resolution, and lead generation. These technologies may collect or be associated with Personal Information, including IP address, online identifiers, cookie identifiers, device and browser information, pages viewed, links clicked, referral source, and other website activity.

We may use the following categories of cookies and similar technologies:

• Necessary cookies. These technologies help operate the Sites, enable core functionality, maintain security, remember privacy choices, and support quote/cart/checkout and account features.
• Analytics and performance cookies. These technologies help us understand how visitors use the Sites, measure traffic, improve site performance, identify errors, analyze trends, and evaluate the effectiveness of content and marketing.
• Advertising and marketing cookies. These technologies may help us deliver or measure advertising, understand marketing performance, attribute website visits to marketing campaigns, provide more relevant content or communications, and support interest-based or targeted advertising.
• Visitor-identification and identity-resolution technologies. These technologies may help us identify companies and business contacts that visit the Sites and associate website activity with company or business contact information.

Third-Party Advertising and Analytics:
We may partner with third parties that use cookies and similar technologies to gather information about your activities on the Sites and elsewhere on the Internet to provide, measure, or improve advertising, analytics, marketing, attribution, reporting, and related services. This type of advertising is sometimes called interest-based advertising, targeted advertising, or cross-context behavioral advertising.

The information collected through these technologies may include IP address, online identifiers, cookie identifiers, device and browser information, pages viewed, links clicked, referral source, and interactions with the Sites or advertisements. Depending on the technology and applicable law, this information may be considered Personal Information and may be associated with other information about you or your device.

We may use service providers, such as Google Analytics and other analytics providers, to collect information about online activity across this and other sites over time for analytics, measurement, reporting, advertising, marketing, and other purposes described in this Privacy Policy. To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit Google’s privacy and analytics resources.

You can opt out of certain Google Analytics Advertising Features by using available Google opt-out tools or industry opt-out tools. Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks, visitor-identification providers, or analytics providers that we may use.

Website Visitor Identification and Identity Resolution:
We may use website visitor-identification and identity-resolution technologies and related service providers, including Revenue-Based B2B to help us understand which companies and business contacts are interested in our products and services. These technologies may use or rely on IP address, cookies, pixels, tags, scripts, device and browser signals, business databases, public or professional sources, data providers, and similar methods to associate website activity with business contact or company information.

Depending on the information available and the visitor’s privacy settings, these technologies may identify or help us infer a visitor’s name, company, job title, business email address, LinkedIn profile or similar professional profile, general location, company size, industry, IP address, online identifiers, cookie identifiers, device and browser information, pages viewed, links clicked, referral source, and other website activity.

We may use this information to identify prospective business customers, understand website engagement, generate and prioritize leads, conduct sales outreach, deliver or measure marketing and advertising, conduct analytics and attribution, improve our Sites and services, and manage customer relationships. We may combine information collected through these technologies with information we receive from you, from service providers, from business databases, from public or professional sources, and from our marketing, sales, analytics, or customer relationship management systems.

We may disclose or make available this information to visitor-identification providers, identity-resolution providers, website analytics providers, marketing and advertising vendors, CRM providers, email marketing providers, sales automation providers, and other service providers or business partners that support these activities.

Your Cookie and Tracking Choices:
You may manage certain cookie and tracking preferences through our cookie banner or preference-management tool at the bottom . You may also be able to manage cookies through your browser settings. If you disable or reject cookies, some parts of the Sites may not function properly.

If you wish to opt out of certain interest-based advertising, you may use our cookie preference tool at the bottom of our website, or industry opt-out tools provided by organizations such as the Network Advertising Initiative and the Digital Advertising Alliance. Please note that these tools may not opt you out of all advertising, and you may continue to receive generic ads.

Where required by applicable law, we will honor valid opt-out preference signals, such as Global Privacy Control, as a request to opt out of certain online data disclosures, including sale, sharing, or targeted advertising.

You may opt out of certain visitor-identification activities by using our cookie preference tool at the bottom of our website, or by contacting us using the information in the “Contacting Us” section below.

You can read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website.

WHAT WE DO WITH THE INFORMATION WE COLLECT
As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:

Information Provided by You Upon Registration, Requesting a Quote, and Making a Purchase Online or at Our Stores:
We may use this Personal Information to administer your access to a Site, verify your identity, provide our products or services to you, process and manage quotes, orders, payments, deliveries, pickups, invoices, and customer service communications, maintain business records, and fulfill other purposes disclosed at the time of collection.

Information Provided When You Contact Us:
We may use this Personal Information to understand and respond to your question, comment, request, quote inquiry, order, or customer service issue.

Passively Collected Information:
We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure technological compatibility, optimize marketing efforts, measure campaign performance, conduct advertising attribution, support security and fraud prevention, and improve the Sites.

Website Visitor Identification and Lead Generation Information:
We may use information collected or generated through visitor-identification and identity-resolution technologies to identify companies and business contacts that visit the Sites, generate and prioritize leads, contact prospective business customers, evaluate interest in our products or services, measure marketing performance, manage customer relationship management records, and conduct sales outreach, marketing, analytics, attribution, business development, and similar activities.

Email, Marketing, and Advertising Information:
We may use Personal Information to send newsletters, marketing emails, product updates, promotional communications, and other marketing content where permitted by applicable law and subject to your available choices. We may also use Personal Information to deliver, measure, and improve advertising and marketing campaigns.

Aggregate data:
We may use your Personal Information to create aggregate or deidentified data that does not identify you and cannot reasonably be used to identify you. For example, aggregate data may include data that describes the general demographics, usage, or other characteristics of Site users. We may use, disclose, or transfer aggregate or deidentified data for lawful purposes, subject to applicable law.

Legal, Security, and Business Purposes:
We may use Personal Information to comply with legal obligations, enforce agreements, protect our rights and property, detect and prevent fraud, maintain security, resolve disputes, support audits and compliance, and evaluate or complete a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

WITH WHOM WE SHARE THE INFORMATION WE COLLECT
We do not disclose your Personal Information to other companies except in the following situations:

Service Providers and Vendors:
We may disclose Personal Information to service providers, contractors, vendors, and other parties that provide services to us, including website hosting, payment processing, order management, quote management, customer support, email delivery, CRM, marketing automation, analytics, advertising, visitor identification, identity resolution, data enrichment, security, fraud prevention, professional services, and similar services. These providers are authorized to use Personal Information as needed to provide services to us and as otherwise permitted by applicable law and contract.

Visitor-Identification, Analytics, Marketing, and Advertising Partners:
We may disclose or make available Personal Information to providers of visitor-identification, identity-resolution, analytics, advertising, marketing, attribution, data enrichment, and related technologies, including analytics providers, advertising networks, social media platforms, CRM providers, email marketing providers, sales automation providers, marketing technology providers, and business database or enrichment providers.

Affiliates and Business Partners:
We may disclose Personal Information to subsidiaries, affiliated companies, related brands, business partners, venues, event professionals, planners, delivery/logistics providers, and other parties involved in providing or marketing our products and services.

Legal Requirements:
We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena or similar legal obligation; (b) protect and defend our rights or property; (c) act in urgent circumstances to protect the personal safety of users of any Site or the public; (d) protect against legal liability; or (e) as otherwise required or permitted by law.

Corporate Transactions:
We may disclose or transfer Personal Information in connection with a potential or actual merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

Framed or Embedded Third-Party Content:
Some of our pages may utilize framing or embedded techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you may be providing Personal Information to these third parties, and that information will be governed by their respective privacy policies.

With Your Consent or at Your Direction:
We may disclose Personal Information for any other purpose disclosed to you at the time of collection, with your consent, or at your direction.

CALIFORNIA PRIVACY RIGHTS
This section provides specific information for California residents, as required under California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and its implementing regulations (collectively, the “CCPA”), to the extent the CCPA applies to our Personal Information practices.

Under the CCPA, “Personal Information” or “PI” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, device, or household, subject to certain exceptions. Publicly available, deidentified, and aggregated information may not be treated as PI under the CCPA.

Our PI practices for the twelve (12) months preceding the Effective Date are described in this Privacy Policy and summarized below.

Categories of PI of California Residents that We Collect:
In the past twelve (12) months, we have collected or may have collected the following categories of PI:

• Identifiers, such as name, alias, postal address, unique personal identifier, online identifier, IP address, e-mail address, account name, phone number, cookie identifiers, device identifiers, and similar identifiers.
• Personal records, such as signature, telephone number, address, payment information, billing information, transaction information, and other information described in California Civil Code Section 1798.80(e).
• Characteristics of protected classifications, such as age or gender, if provided by you or collected in connection with a specific service or feature.
• Commercial information, including records of products or services purchased, rented, obtained, considered, or requested; quote history; order history; rental preferences; transaction records; and related customer or commercial information.
• Internet or other electronic network activity information, including browsing history, search history, browsing time, interactions with the Sites, pages viewed, links clicked, referral source, device/browser information, cookie data, and interactions with advertisements or marketing content.
• Geolocation data, such as approximate location information, city, state, region, or location inferred from IP address.
• Audio, electronic, visual, thermal, olfactory, or similar information, such as voicemails, call recordings, photographs, videos, chat messages, or other information you provide to us or that we collect in connection with customer service, events, or communications.
• Professional or employment-related information, such as company name, employer, job title, business email address, LinkedIn profile or similar professional profile, company size, and industry.
• Inferences drawn from the information identified above, such as preferences, interests, lead segments, likely business affiliation, marketing attribution, product interest, or other inferences.
• Sensitive Personal Information, such as payment information or account credentials, which we collect, use, or disclose only as reasonably necessary to provide requested products or services, process transactions, maintain security, prevent fraud, comply with legal obligations, or as otherwise permitted by applicable law.

Categories of Sources:
We collect PI from the following categories of sources: directly from you; from your browser, device, email, or social media account; automatically through the Sites; cookies, pixels, tags, scripts, log files, web beacons, analytics tools, visitor-identification technologies, and similar technologies; website visitor-identification and identity-resolution providers; business databases, public sources, professional networking sources, data providers, and enrichment providers; CRM, email marketing, sales automation, analytics, advertising, and marketing platforms; service providers and vendors; affiliates and business partners; and other sources you authorize or that are permitted by law.

Business or Commercial Purposes:
We collect, use, disclose, sell, or share PI for the following business or commercial purposes: managing cookies and privacy choices; providing, operating, and improving our Sites, products, rentals, services, and customer support; responding to inquiries, quote requests, orders, rentals, deliveries, pickups, and customer communications; processing transactions and maintaining business records; identifying website visitors and prospective business customers; generating, evaluating, prioritizing, and managing leads; conducting sales outreach, marketing, advertising, attribution, analytics, and business development; managing customer relationships and CRM records; measuring website traffic, campaign performance, and marketing effectiveness; securing, debugging, and protecting our Sites, systems, and business; detecting and preventing fraud or misuse; complying with legal obligations; enforcing agreements and protecting rights; and completing business transactions such as mergers, acquisitions, or asset sales.

Categories of Third Parties:
We may disclose PI to the following categories of third parties: service providers and contractors; corporate transaction recipients; affiliates and related entities; website hosting and IT providers; payment processors; CRM providers; email marketing providers; sales automation providers; analytics providers; advertising networks and social media platforms; visitor-identification and identity-resolution providers; data enrichment providers and business database providers; event, delivery, logistics, venue, and business partners; professional advisors; government, legal, regulatory, or compliance recipients; and other parties as directed by you or as permitted by law.

Categories Disclosed for a Business Purpose:
In the past 12 months, we have disclosed or may have disclosed the following categories of PI for a business purpose: identifiers; personal records; commercial information; internet or other electronic network activity information; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; professional or employment-related information; and inferences. We disclose these categories to the categories of third parties described above for the business or commercial purposes described in this Privacy Policy.

Categories Sold or Shared:
Certain online advertising, analytics, visitor-identification, identity-resolution, marketing, and lead-generation activities may involve disclosing or making available Personal Information to third parties in a way that may be considered a “sale” or “sharing” under the CCPA and similar state privacy laws. This may include disclosures or making available of Personal Information for cross-context behavioral advertising, targeted advertising, lead generation, visitor identification, marketing attribution, analytics, or business development.

In the past twelve (12) months, we have sold or shared, or may have sold or shared, the following categories of Personal Information:

• identifiers, including online identifiers, IP address, cookie identifiers, device identifiers, business email address, and similar identifiers;
• internet or other electronic network activity information, including website activity, pages viewed, links clicked, referral source, and interactions with the Sites or advertisements;
• approximate geolocation information;
• professional or employment-related information, including company, job title, business email address, LinkedIn profile or similar professional profile, company size, and industry;
• commercial information, including products or services viewed, considered, requested, or purchased; and
• inferences, including lead interest, marketing segments, or likely business affiliation.

The categories of third parties to whom we sell or share, or may sell or share, Personal Information include visitor-identification providers, identity-resolution providers, advertising networks, analytics providers, social media platforms, marketing technology providers, and data enrichment providers.

We do not knowingly sell or share the Personal Information of individuals under sixteen (16) years of age.

You may opt out of the sale or sharing of your Personal Information by using our Cookie Management tool at the bottom of our website, by using a valid opt-out preference signal where required by applicable law, or by contacting us using the information in the “Contacting Us” section below.

Rights that California Residents Have under the CCPA:
California law grants California residents certain rights and imposes certain restrictions on particular business practices as set forth below, subject to legal exceptions.

• Right to Know/Access. You may request that we disclose the categories and specific pieces of PI we have collected about you, the categories of sources, the business or commercial purposes for collection, use, disclosure, sale, or sharing, and the categories of third parties to whom we disclose, sell, or share PI.
• Right to Delete. You may request that we delete PI we collected from you, subject to certain legal exceptions.
• Right to Correct. You may request that we correct inaccurate PI we maintain about you.
• Right to Opt Out of Sale or Sharing. You may direct us not to sell your PI or share your PI for cross-context behavioral advertising. You may exercise this right by using our Cookie Management tool by using a valid opt-out preference signal where required, or by contacting us using the methods below.
• Right to Limit Use and Disclosure of Sensitive Personal Information. You may have the right to limit certain uses and disclosures of Sensitive Personal Information.
• Right to Non-Discrimination. We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights.
• Authorized Agent. You may designate an authorized agent to submit certain requests on your behalf. We may require proof of authorization and may verify your identity directly.
• Opt-Out Preference Signals. Where required by law, we will process valid opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale or sharing for the browser, device, or profile through which the signal is submitted.

Submitting Requests and What You Can Expect
To exercise your California privacy rights, please contact us at [email protected], call us at (818) 908-4211 or use the Cookie Management tool at the bottom of our website.

We may need to verify your identity before responding to certain requests. We will use Personal Information provided in connection with a request only to verify and respond to the request, unless otherwise permitted by law. We will respond to verifiable requests within the time required by applicable law. If we need additional time, we will notify you as required by law.

If you would like to appeal a decision regarding a privacy request, please contact us at [email protected] and include “Privacy Request Appeal” in the subject line. We will review and respond to appeals as required by applicable law.

Retention
We retain each category of PI for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, conduct marketing and analytics, and protect our rights. The criteria we use to determine retention periods are described in the “Security and Retention” section below.

Shine the Light
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for those third parties’ direct marketing purposes. We do not typically share PI about you with third parties for their direct marketing purposes, except where we offer you the ability to consent or opt out, or as otherwise permitted by applicable law.

To make a Shine the Light request, please provide sufficient information for us to determine if this applies to you, attest that you are a California resident, and provide a current California address for our response. You may make this request by sending us an e-mail at [email protected], or by writing to us at Signature Party Event Rentals, Attn: Legal Department/Privacy, 7725 Airport Business Park Way, Van Nuys, CA 91406. Any such request must include “Shine the Light Privacy Rights Request” in the first line of the description and include your name, street address, city, state, ZIP code, and confirmation that you are a California resident. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than the designated email or mailing address. Please allow up to thirty (30) days for a response.

CA Minors
Any California resident under the age of eighteen (18) who has registered to create an account to use the Services, and who posts content on the Services, can request removal by contacting us as set forth in the “Contacting Us” section, detailing where the content or information is posted and attesting that they posted it.

We will then make reasonable good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third parties may have republished or archived content, or search engines may have indexed the content, in ways we do not control.

MISCELLANEOUS

Correcting, Updating, or Deactivating Your Account:
You may request to access, correct, update, or delete your Personal Information, or deactivate your account, by contacting us using the information in the “Contacting Us” section below and providing information necessary for us to process your request. Depending on your state of residence, additional rights may apply, as described below.

Your State Privacy Rights:
Depending on your state of residence and subject to applicable law, you may have certain rights regarding the Personal Information we collect, use, disclose, sell, share, or otherwise process. The exact scope of these rights varies by state, and some rights may be subject to exceptions. These rights may include:

• Access and Data Portability. You may have the right to confirm whether we process Personal Information about you and to access a copy of that information. Where required by applicable law, you may also have the right to receive the information in a portable and readily usable format.
• Correction. You may have the right to request that we correct inaccurate Personal Information we maintain about you, taking into account the nature of the information and the purposes for which we process it.
• Deletion. You may have the right to request that we delete Personal Information we maintain about you, subject to certain exceptions under applicable law.
• Opt Out of Sale, Sharing, Targeted Advertising, and Certain Profiling. You may have the right to opt out of certain processing of your Personal Information, including the sale of Personal Information, sharing of Personal Information for cross-context behavioral advertising, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects.
• Appeal. If we deny your privacy request, you may have the right to appeal our decision, depending on your state of residence.

To exercise any applicable privacy rights, please contact us at [email protected] or contact us at (818) 908-4211. Please describe your request with enough detail for us to understand, evaluate, and respond to it. We may need to verify your identity before processing certain requests, and we will use information submitted with your request only to verify and respond to the request, unless otherwise permitted by law.

If you would like to appeal a decision regarding your privacy request, please contact us at [email protected] and include “Privacy Request Appeal” in the subject line.

EU/UK and Other International Visitors:
The Sites and our services are operated from the United States. If you access the Sites or provide Personal Information to us from outside the United States, including from the European Union, the European Economic Area, the United Kingdom, or Switzerland, your Personal Information may be transferred to, stored in, or processed in the United States and other jurisdictions where we or our service providers operate. Privacy and data protection laws in the United States and those other jurisdictions may differ from the laws of your jurisdiction and may provide different or more limited rights and protections.

Where applicable data protection law applies to our processing of Personal Information, we process Personal Information only where we have a lawful basis to do so. Depending on the circumstances, our lawful bases may include processing that is necessary to perform a contract with you or take steps at your request before entering into a contract, processing that is necessary for our legitimate interests or those of a third party, processing that is necessary to comply with a legal obligation, and processing based on your consent where consent is required or appropriate.

Where applicable law requires a transfer mechanism for transferring Personal Information outside the European Union, the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar transfer restrictions, we may rely on appropriate safeguards or lawful transfer mechanisms recognized under applicable law.

We will take reasonable steps designed to help ensure that Personal Information is treated securely and in accordance with this Privacy Policy.

Non-essential cookies and similar technologies, including analytics, advertising, targeted advertising, visitor-identification, and identity-resolution technologies, may require your consent in certain jurisdictions before they are used. Where required by applicable law, we will use such technologies only after obtaining any required consent through our cookie banner or preference-management tool. You may withdraw or change your cookie consent at any time through the Cookie Management tool at the bottom of our website.

To exercise rights that may be available to you under applicable data protection laws, please contact us using the information in the “Contacting Us” section below.

Links to Other Websites:
The Sites may contain links to third-party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security, and data collection and distribution policies before providing them with any information.

Blogs and Public Features of the Sites:
Some of our Sites may offer publicly accessible blogs, community forums, public comments sections, or similar features. You should be aware that any Personal Information you submit there can be read and collected by other users of these forums and could be used to send you unsolicited messages and for other purposes. Our blog and comments section, if any, may be managed by a third-party application that may require you to register to post a comment. We do not have access to or control over information posted to the blog through a third-party application.

NONE OF THE INFORMATION THAT YOU PROVIDE USING THESE FEATURES IS PROTECTED BY THIS PRIVACY POLICY. WE ARE NOT RESPONSIBLE FOR THE PERSONAL INFORMATION YOU CHOOSE TO SUBMIT IN THESE FORUMS OR THE USE OF THAT INFORMATION BY ANY THIRD PARTY. You will need to contact or log into the third-party application if you want Personal Information that was posted to the comments section removed. To learn how the third-party application uses your information, please review that third party’s privacy policy.

Social Media Widgets:
Our Sites may include social media features, such as the Facebook Like button, Share This button, or other interactive mini-programs that run on our Sites. These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them.

Security and Retention:
We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us by e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet.

The security of your Personal Information is important to us. When you enter sensitive information, such as a credit card number on quote forms or login credentials on a platform login, we use encryption or similar safeguards designed to protect the transmission of that information. Your Personal Information may be stored in the United States and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us using the information in the “Contacting Us” section below.

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide products and services, manage customer relationships, process quotes and transactions, conduct marketing and analytics, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our rights. The criteria we use to determine retention periods include the nature of the information, the purpose for which it was collected, the length of our relationship with you, whether the information is needed for an active quote, order, rental, event, customer relationship, marketing activity, or business record, legal, tax, accounting, insurance, and recordkeeping requirements, security and fraud-prevention needs, dispute-resolution needs, and applicable contractual obligations. At the end of the applicable retention period, we will delete, deidentify, aggregate, or otherwise dispose of Personal Information in accordance with our retention practices and applicable law.

If we learn of a security incident involving your Personal Information that requires notice under applicable law, we may notify you electronically so that you can take appropriate protective steps. By using the Sites or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Children’s Privacy:
Visitors under thirteen (13) years of age are not permitted to submit their Personal Information on any website. We do not knowingly solicit or collect information from visitors under thirteen (13) years of age. If you are under thirteen (13) years of age, please do not submit any information to us. If we learn that a person under the age of thirteen (13) has provided us with Personal Information, we will delete such Personal Information as required by applicable law.

We encourage parents and guardians to spend time online with their children and to participate in and monitor the interactive activities of their children.

Assignment:
In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, acquisition, financing, restructuring, bankruptcy, or similar business transaction, we may disclose, assign, or transfer Personal Information and other information collected via the Sites as part of that transaction, subject to applicable law.

Contacting Us:
Our “contact us” page contains e-mail links, a contact form, and phone numbers that allow you to contact us directly with any questions or comments that you may have.

For privacy-related questions, requests, opt-outs, or complaints, you may contact us at:

Signature Party Event Rentals
Attn: Legal Department/Privacy; 7725 Airport Business Park Way, Van Nuys, CA 91406
Email: [email protected]
Phone: (818) 908-4211

Disputes, Agreement to Arbitrate, and Choice of Law:
By using the Sites, you and Signature Party Event Rentals agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.

Notice shall be sent to Signature Party Event Rentals at:

Signature Party Event Rentals
7725 Airport Business Park Way
Van Nuys, CA 91406

Responses will be sent to you at your last-used billing address or the billing and/or shipping address in your online profile.

Both you and Signature Party Event Rentals agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS.

ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights.

All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§1-16).