FAQ

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Frequently Asked Questions

  • Which Signature store is closest to me? +
    • We have two locations in California to serve you. Check out our Locations page to find the store nearest you.
  • What Areas do you service? +
    • With showrooms and distribution centers in Santa Ana and Indio, we service all Southern California.
    • Our service does not stop there; we also travel out of the area for large events.
  • What are you Hours of Operation? +
    • Office
      • Monday through Friday 9am-5pm
      • Saturday 9am-4:30pm
      • Sunday Closed
    • Showroom
      • Monday through Saturday 9am-3pm
      • Sunday Closed
      • Please call our office to make an appointment or book online here.
        • During the current Pandemic we are only accepting by appointment only. Please no walk ins.
    • Will call Hours
      • Available 9am - 4pm Monday through Saturday
    • Delivery 6am - 6pm, 7 days a week
      • After-hours available
  • Do you have a showroom? +
    • Signature Party Rentals has two large showrooms that we are proud to showcase our equipment.
    • Please call our office at 714-545-6777 for OC/LA, and 760-863-0671 for the Desert to schedule your showroom appointment. You may also request an appointment request online by clicking here.
  • Do you have a new health and hygiene policy? +
    • Yes, we have a new health and hygiene policy.
    • To help prevent the spread of COVID-19 and for the safety and health for our clients and employees, we ask all clients to wear a mask and gloves during your showroom visit. We will also provide hand sanitizer during your appointment. Appointments are limited to one hour, to give our staff time to clean and sanitize between showroom visits.
  • How do I place an order? +
    • Contact a member of our sales team by calling or emailing the Signature location nearest you.  You can also build an order online by adding items to your cart from our rental products page or fill out the Contact Form.
  • How far in advance should I place my order? +
    • We suggest as soon as possible. We have large inventory of items, but equipment can at times, get fully booked and become unavailable. We will make every effort to provide the items requested at the time the order is reserved.
  • Are any items required to be rented in multiple quantities? +
    • Yes. Napkins, Flatware, and China are all rented in multiples of 5.
    • This applies to orders with quantities of 10 or greater.
    • Chargers are not required to be rented in multiples.
  • Can I change my order? +
    • Yes. You may make additions and modifications up to 5pm three (3) days before delivery or will call pickup. You can easily make these changes by contacting a Signature representative. Due to routing, packing, and loading logistics, equipment may not be canceled less than two (2) days prior to the delivery date. No credit will apply to equipment that is loaded on truck, in transit, or delivered.
  • Do you offer delivery? +
    • Signature Party Rentals offers delivery service- fees are based on location, accessibility, and timing. Delivery service requires a $150.00 minimum rental order for delivery. Beach and Park deliveries require a $500.00 minimum rental order. Please call our customer service department for delivery quotes.
  • Do you set up your equipment? +
    • Signature Party Rentals will set up and take down all heavy equipment (canopies, tables, dance floor) at no additional charge. We charge $0.25 a chair to set up. We do not set up linen, chair covers, china, or glassware. Some events may require a labor charge based on complexity, speak to one of our representatives about when labors charges are needed.
  • What if I'm not sure if my space will accommodate my event? +
    • Signature Party Rentals offers complimentary on-site space planning to clients with reserved orders of $1000 or more, contact us for details. Signature Party Rentals offers on site space planning to clients with a $175.00 consultation fee that will be credited towards your order. We have a full-service CAD Team ready to help you visual your event space.
  • How long will my solar flow heater last? +
    • At full rate, your heater should last 8 - 10hrs.
  • What if there is a problem with my equipment and it is after business hours? +
    • Signature Party Rentals offers clients with existing orders 24 hour 7 days a week on call service. If a problem does occur please call 714-545-6777 for OC/LA and 760-8630-671 for Desert cities during normal hours, or 800-698-8154 for after hours emergencies.
  • Do I need to return my items clean? +
    • No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases provided. We ask you to shake out linens and place in purple laundry bags provided. Charcoal Barbeques must be cool and empty of briquettes and Deep fryers should be emptied of any used oil. We charge an additional cleaning fee for stoves and barbecues. For additional details, please ask your event consultant for more information.
  • How do I reserve and pay for my order? +
    • Reservation & Payment Policy: Orders require a 25% deposit to reserve equipment and rental period. Payment must be made in full at least two days prior to delivery, unless other arrangements have been agreed to by Signature. Accepted methods of payment: Visa, American Express, MasterCard, Discover, cash, check or wire transfer. Checks must be received 10 business days prior to scheduled delivery. Cash/check/wire transfer payments require a credit card to secure equipment.
  • What if I need to cancel my order? +
    • Events less than $15,000: Equipment/orders/events canceled at least fourteen (14) days prior to the scheduled delivery date is not subject to a restocking fee; deposit is refundable. Equipment/orders/events canceled within fourteen (14) days of scheduled delivery will be refunded less the 25% (original) deposit.
    • Events exceeding $15,000: Equipment/orders/events canceled at least sixty (60) days prior to the scheduled delivery date is not subject to a restocking fee; deposit is refundable. Equipment/orders/events canceled within sixty (60) days of scheduled delivery will be refunded less the 25% (original) deposit.
    • Due to routing, packing, and loading logistics, equipment may not be canceled less than two (2) days prior to the delivery date. No credit will apply to equipment that is loaded on truck, in transit, or delivered.
    • The cancellation policy excludes any special-order equipment.
    • No refund will be given on consultant site inspection fees, ($75.00) when an order is cancelled.
    • Tenting for Inclement Weather: Payment is required in full by 5pm 3 days prior to delivery to reserve a "rain" tent. o Ex. Tuesday 5pm for Friday delivery. "Rain" tents canceled at least three (3) days prior to delivery are not subject to a restocking charge. No credit will be given for "rain" tents canceled after 5pm 3 days prior to delivery. o Ex. Tuesday 5pm for Friday delivery.
  • What is my responsibility for equipment return? +
    • Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather or sprinklers. All china, silver, glassware, etc. should be rinsed and packed in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders to place the used linen in, after use.
  • What happens if items are missing after the event? +
    • Our pickup crews will count the rental items on-site while at your location to verify you are returning everything. We do charge for missing items. If you find any rental items after the pickup is complete, please notify and return to our office and we will credit your account.
  • What is the Damage waiver & maintenance fee? +
    • Please click here to watch this short clip that goes over this fee
    • Signature waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third-party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned within seven (7) days after your event are billed the full replacement cost.
    • Damage Waiver & maintenance fee is not insurance and it does not cover:
      • Rental items not returned
      • Theft
      • Damage resulting from vandalism or intentional or improper misuse
      • Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items
      • Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation
      • Any damage due to weather
      • Any Damage to third party sub rental items or specialty linens